Returns and Refund Policy

Overview

We’re passionate about the quality of our products however we understand there may be times when you change your mind or something isn’t quite right, so it’s important you know our policies for refunds and exchanges.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item(s) must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging if applicable.

To complete your return, we require a receipt or proof of purchase.

We may have to charge a collection fee equal to any delivery charge previously paid, along with a restocking charge up to a maximum of 10% of the value of the returned goods. This is determined on a case-by-case basis.

Refunds

Once your return is received and inspected, if approved your refund will be processed. Funds must be refunded as per the original payment method (card payments back on a card and cash refunded by cash).

For credit card payments it may take 5-10 business days for a refund to show up on the card statement.

Exchanges

We only replace items if they are defective or damaged, within 6 months of purchase and where the fault is determined to be as the result of a manufacturing defect. If you need to exchange it for the same item, send us an email see us in store.

Exemptions

Made-to-order, sale, specific order-in and clearance items are not eligible for refund, return or exchange. Please get in touch to discuss on an individual basis.