“I’d just like to send a brief email to say a very positive thank you. I have recieved today a ten bag delivery of compost, soil and hardcore.
I booked this date two weeks ago and explained the challenges with access to my lane but thanks to a great delivery team, today went like clock work, thank you.
And thanks to the front of store team who took my order and listened attentively to my requests and instructions as well as the double check phone call prior to delivery.
All this implies to me a very good work culture within your organisation, something that has to migrate from your management team and their ability to develope a positive culture, well done.
Thanks once again, a real pleasure doing business”